The Career Strategist
You’re not broken. You’re not behind. You’ve just been defined by someone else for too long.
It’s time to take that power back.
The Career Strategist is where clarity meets strategy. Hosted by Sarah Caminiti, each episode is a deep, honest look at what’s really holding you back in your career—and how to move forward without changing who you are.
Whether you’re navigating leadership, burnout, visibility, or your next big pivot, this show hands you the language and tools you were never taught. You’ll learn how to articulate your value, own your expertise, and stop shrinking to make others comfortable.
Expect real strategy. No fluff. No performative advice. Just career truth-telling for people who are ready to lead, ask for more, and define success on their terms.
New episodes every other week.
The Career Strategist
Customer-Centricity Through Journey Mapping with Ben McCormack
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How can customer journey mapping transform your business strategy? In Episode 6 of Epochal Growth, host Sarah Caminiti sits down with Ben McCormack, currently a fractional executive at Boldr and a seasoned customer experience professional. Ben and Sarah take a closer look at the world of customer journey mapping and its critical role in driving customer-centricity within organizations.
Ben shares the possibilities when you focus on cross-functional collaboration and aligning teams around the customer journey. He provides examples of how journey mapping can pinpoint and resolve issues at various stages, emphasizing the power of naming journey stages to enhance communication and organizational alignment. The episode offers practical techniques for socializing the customer journey, such as customer learning rooms and spotlighting customer stories, highlighting the need for leaders to grasp the entire customer journey to identify trends and root causes of customer challenges.
Discover how journey mapping can unify your company around customer value and drive significant business impact. Tune in to learn how you can leverage this powerful tool to enhance customer experience and achieve greater organizational success.
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
